Services and
Policies
Who We Are
Rogers Pool, Patio & Toy Co.,, Inc.(Rogerspools.com). has been
in business since 1945, family owned and operated by the Rogers family.
Our mission is to provide quality swimming pools, spas, patio furniture, pool toys, parts
and accessories at the lowest possible prices to owners, for hours of fun and
entertainment.
Why Choose Us
Rogers Pools has a reputation in the industry as the leader and innovator of pools,
spas, patio furniture, toys, and a most extensive in-stock inventory of parts and
accessories, and all items are backed in full by manufactures warranty.
Methods of
Contact
If you have any questions please call us toll free at 1-800-698-7946 or EMAIL us.
Ordering
Ordering Online
To browse products in our store, you may shop by product categories using the specific
category pages or use our helpful site map. While browsing our
online catalog, you may add a product to your order by choosing the "Add to
Cart" option on any product page. As you add products to your order, your shopping
cart will display your current order total as well as item quantities.
When you are finished shopping and are ready to checkout, click the
"Checkout" button. Follow the instructions on the order pages, and you will be
guided through the checkout process. Once your order is complete, you will receive a
confirmation e-mail with your order number and final totals. If you should need any
assistance in regards to your order, please be sure to reference your order number.
Ordering by Phone
Orders are accepted by phone Monday through Friday, 9:00 AM to 4:30 PM EST Saturdays 9:00
am to 4:00 PM EST by calling our sales department toll free at 800-698-7946. Some special
offers available on this web site may require online ordering and not apply to orders
received by phone.
International Orders
We understand the special needs of our international customers, and extend the extra level
of support you require. We try to offer shipping most anywhere in the world at the most
economical rates possible. All orders destined to international addresses will be held
until all items are in stock to save on shipping charges. Please be aware that some items
in our catalog are not available to international customers due to manufacturer or export
restrictions.
Payment Methods
Credit Cards
Our preferred payment method is by credit card. We find most of our customers also prefer
to pay using a credit card for various reasons ranging from security to incentive programs
offered by issuing banks. We gladly accept Visa, MasterCard, and Discover cards. Your
account will never be billed until your order has been shipped.
Pre-payment by Check
You may place an order by personal check by mailing payment to our address (at the top
left of
this and every page on our site). Please be sure to note your order number on your payment
for proper credit. Please allow 7 - 10 days for your order to ship if sending payment by
check.
No online orders will be shipped COD. Nothing can be sent until payment
is received! Hey, it's America- you know the drill!
Sales Taxes
All applicable state sales taxes are the responsibility of the customer, and do not
reflect online, due to the wide area Rogers Pools services. Sales tax will be added to
your order at the store level, and will be applied, and marked clearly, on your order. A
$6.95 stock/packing charge is added to all orders.
Return Policies
Please retain all original packing materials in the event that return of merchandise is
necessary. Returned products must be received in its original packaging and in original
condition or restocking fees may apply.
If the merchandise is being returned for warranty , please see manufactures warranty
information. We do not accept warranty returns at this location all
warranty's are done by
the manufacturer.
Returns
All returned merchandise must have a Return Merchandise Authorization (RMA). Returns
without an RMA number will not be accepted! Returns are for store credit only for use at
Rogerspools.com. No refunds.
To receive an RMA, please send an e-mail to our customer service department with the
following information: your original order number, part number and description of the item
you wish to return, the reason for return, your full name, daytime phone number, and
e-mail address.
An RMA number will be sent to you via e-mail or a support representative will contact
you. Once you have received your RMA number, please repackage the product in its original
shipping materials and address the package following the instructions provided with your
RMA. Be sure to note your RMA number on the shipping label or the package will be refused
and returned to you. You are responsible for properly insuring the package - we cannot be
held responsible for items lost or damaged in route to us.
If you are returning an item for credit, please be certain that the returned item is
complete, including warranty cards, manuals, etc. If any items are missing, warranty card
is written on, or if the package is damaged in any way you will be assessed a minimum 15%
restocking fee. We reserve the right to not accept an item for return if it is in
unsellable condition when received.
Any shipping, insurance, and phone charges are not refundable. No returns for credit
will be accepted after 30 days from initial shipment. The maximum credit on a return is the
current selling price, less any restocking fee if applicable.
All duties and taxes on international orders are the responsibility of the customer.
Shipping
UPS GROUND IS OUR STANDARD SHIPPING METHOD
We offer three modes of shipping within the 48 contiguous United States
Only. The Total Time indicates how long
it should take from the time you place your order until the time you
receive your order. Some products cannot be shipped Rush or Express due to
federal regulations or size restrictions. Shipping restrictions will be
clearly identified in the product description and/or on the checkout
screen.
| Shipping
Type |
Total
Time |
| Standard |
7-10 business days |
| Rush |
4 business days |
| Express |
1-2 business days |
Pricing
Standard delivery is priced based on the value of your order. Rush
delivery is the standard price plus an additional charge of $8.00. Express
delivery is standard price plus an additional charge of $18.00. For
certain large and/or heavy products, a special shipping rate may apply.
These special shipping rates will be added to your order.
| Pricing |
| Order
Subtotal |
Standard |
Rush |
Express |
| $0.00-14.99 |
$9.95 |
$21.95 |
$35.95 |
| $15.00-29.99 |
$11.95 |
$24.95 |
$38.95 |
| $30.00-49.99 |
$12.95 |
$25.95 |
$39.95 |
| $50.00-74.99 |
$15.95 |
$27.95 |
$41.95 |
| $75.00-99.99 |
$18.95 |
$28.95 |
$43.95 |
| $100.00-149.99 |
$21.95 |
$31.95 |
$45.95 |
| $150.00-199.99 |
$23.95 |
$32.95 |
$47.95 |
| $200.00-299.99 |
$27.95 |
$36.95 |
$51.95 |
| $300.00-499.99 |
$30.95 |
$42.95 |
$57.95 |
| $500.00 - up |
$39.95+ |
$53.95+ |
$71.95+ |
|
